Return And Refund Policy

You can request for return/exchange within 7 calendar days following delivery date.

But return/exchange request cannot be made in following cases:

1) When request due to change of mind is made after 7 calendar days following delivery date
2) When product is used, destroyed or damaged
3) When packaging materials are lost
4) When too much time has passed and product value has so decreased
5) When components of product (including free gift) have been used or lost
6) When buyer did not follow instructions included in product
7) No exchange or cancellation of order if you find the product unsuitable after purchases. 

 

All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item. 

Please return your purchase to the following address:

 

TANRADIO.COM SDN BHD (co reg no: 879706-D)
40 & 42, Jalan Indah, 81900 Kota Tinggi, Johor  


Call: +607 2966456 
Phone: +6010 6671799

(Prefer WhatsApp or SMS for first time enquiry)

 

We are always here to help, if you have questions, please email to TANRADIO@gmail.com